General FAQ:

Clinic policies

No, you do not require a referral in order to be seen by any of our practitioners or to receive treatment. Your insurance company may however require that you submit a referral from your medical doctor for reimbursement of payment for physiotherapy or massage therapy services. Please call your insurance provider to confirm details of your plan.

Chiropractic, Physiotherapy, Massage Therapy, Chiropody, and Dietitian services are not covered under OHIP. Most services are covered under extended health care plans. Please ask your insurance provider if you are covered.

Payment is due in full at the time of service. We accept Cash, Debit, Visa, and Mastercard. Although our office does not deal directly with insurance companies, we do provide official receipts, which may be submitted for reimbursement.

No, we do not. All clients will be required to pay for their visit out-of-pocket. You can get reimbursed for your treatment by submitting your invoices to your health care insurance company. All of our therapists are regulated health care practitioners. We do, however, provide direct billing services for MVA and WSIB claims. (see below).

Yes, we provide direct billing services for Car Accidents and Workplace Safety Insurance Board claims.

There is free 2 hour parking on the South side of Woodbridge Avenue. For parking anywhere else along Woodbridge Avenue and the surrounding plazas, please adhere to street signs and City of Vaughan regulations.

All of the health care practitioners at Woodbridge Avenue Chiropractic and Wellness Centre are registered, as members in good standing, to practice their respective disciplines in Ontario.

We require 24 hours notice when cancelling or rescheduling appointments. If we do not receive this notice, you will be responsible for the fee of the scheduled visit.

Yes! We can offer gift certificates in any amount for all services.

Your visit

Please bring copies of any relevant reports or diagnostic imaging to your visit.

You should wear comfortable clothing so that you can expose the area that we will be evaluating and treating, such as gym shorts, yoga pants, and a t-shirt.

For example, for a knee problem wear shorts, for a shoulder problem wear a tank top with spaghetti straps, for a low-back problem wear a loose-fitting shirt and pants. This will facilitate our efforts to perform a thorough examination.

On your first visit, you will be asked to complete some forms required for your patient file. These forms take approximately 10-15 minutes to complete so please arrive early so that this time is not taken from your actual treatment time. Once you are ready, you will be evaluated and treated by one of our registered health care practitioners.  

All of the health care practitioners at Woodbridge Avenue Chiropractic and Wellness Centre are registered, as members in good standing to practice their respective disciplines in Ontario. Our health care practitioners continue to develop their skills to stay current on the latest techniques so they can provide the best care possible. 

At Woodbridge Avenue Chiropractic and Wellness Centre, we focus on a client-centred treatment approach where we deliver one-on-one care to all patients. We are dedicated to listening to your questions and concerns, evaluating your needs, and providing quality care in an efficient and timely manner. 

Yes, you will usually be treated on your initial visit, provided that a diagnosis can be achieved after the history taking and examination. Occasionally, however, your health care provider may require more information such as x-rays, blood work, communication with your medical doctor, etc.  In these instances, your treatment may be postponed until after that information has been received.  In doing so, we ensure that we are providing safe and comprehensive care.

The length of each treatment varies depending on your condition and the specific provider you are seeing.  In general, our treatment sessions last 30-45 minutes, allowing us to provide ample ‘hands-on’ treatment. 

The frequency of visits will depend on your individual condition. Some clients seek treatment 2-3 times per week. Others may only come in once a week. Your health care practitioner will recommend how many visits you require, in order to help reach your goals sooner.

Chiropractic FAQ:

An adjustment is a precise movement applied by hand to a joint to loosen and restore proper movement and optimize function. When a joint is adjusted a gas bubble escapes causing a popping sound, just like when you ‘crack’ your knuckles. It is not painful.

X-rays can play an important role in diagnosis and are taken only when a need has been determined after taking a patient case history and conducting a physical examination.

Chiropractic services are not covered by OHIP. However, they are covered by most Extended Health Care plans (private insurance). Please consult with your insurance provider to determine your coverage. Your medical receipts may also be applied to your tax return.

No, a referral is not required from a medical doctor, because chiropractors are primary contact health professionals.

Yes, children may benefit from chiropractic care. They are very physically active, and may experience falls and injuries which can cause symptoms such as back and neck pain, soreness, or discomfort. Chiropractic care is always adapted to the individual patient and is very gentle when applied to children.

Yes. Many amateur and professional athletes use chiropractic treatment as part of their overall health care, fitness and maintenance program. Chiropractic is often used to improve athletic performance and to prevent and possibly shorten healing time of injuries.

You do not need to have pain to benefit from chiropractic care. Wellness care is also very important to maintain your health.

Sometimes you won’t know you have a disorder of the neuromusculoskeletal system until it becomes acute and painful. Just as you see your dentist to have your teeth checked, regular visits to your chiropractor can catch related health conditions early, often preventing them from developing into major problems.

Also, individuals with chronic conditions such as osteoarthritis or recurrent neck pain, back pain or headaches may experience less frequent and less severe symptoms when under regular chiropractic care. This also applies to individuals in highly stressful situations and those who experience repetitive physical and postural strain from their daily activities.

Massage Therapy FAQ:

There may be instances when massage therapy can cause some light discomfort, as with all soft tissue techniques, but it is not harmful. Massage therapists will modify their techniques to meet their client’s needs, and establish a comfort scale before and during treatment.

No. Massage therapy treatments are not covered under OHIP, even when prescribed by a physician.
Most extended health benefit plans do cover massage therapy treatments when provided by a Registered Massage Therapist, however, some require a physician’s prescription to do so. Contact your employer for more information.

Massage therapy is not included in the definition of health services that are exempt from the application of the HST. The list of exemptions is controlled by the federal government. A health profession can be exempted if is it regulated in five provinces or territories or if it is paid for in the health plans of three provinces. Massage therapy does not meet either of these conditions.